Return, Exchange & Cancellation Policy

CUSTOM ORDERS:

All items are custom made to order for the exact sizing and color specification of your choice and Refunds are not accepted. With that said please make sure to read sizing information carefully!

I purchase supplies & shipping labels and get to work promptly and Cancellations are not accepted.

Also due to the nature of these products Returns/Exchanges are not accepted because of possible hygiene issues that would make items unsuitable to be resold. Rest assured the item you are receiving has not been worn by anyone else and was created just for you! :) 

 

READY TO SHIP ITEMS:

All purchases are non-refundable. Exchanges are permitted for TOPS ONLY. We must receive all returning item(s) within 10 days to qualify for an exchange, items received after 10 days will be returned to sender. If returning item(s) without a request for an exchange, a code for the original purchase amount (minus any shipping charges) will be issued to the purchaser’s email with an expiation date of one year from the issuing date.

All returned items must be received by LostCulture in the original condition in which they were sent. The items must be UNWORN & due to hygiene we cannot accept returned bottoms. If an item(s) is returned to us in unsatisfactory condition, the item(s) will be returned to the sender at the sender's expense.

All shipping and handling charges for exchanges will be the purchaser’s responsibility. Please include tracking on your returning items as we can not be held responsible for lost mail.
We reserve the rights to refuse service to anyone who makes excessive exchanges.
Sale items are FINAL, they may not be returned or exchanged.
Gift cards are non-refundable.

 

SAMPLE  ITEMS:

All samples are considered sale items and are final sale.

We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

 

 

DISCOUNT CODES:

Discount codes aren't applicable on orders that are not made within the set time frame of the code. Discount codes are offered at random so from time to time it does come in close with already made orders or orders made short thereafter. Discount codes are not applicable on Sale items or Sets that are sold at an already discounted price.

 

ADDITIONALLY:

ALL INTERNATIONAL SALES ARE FINAL, No cancellations, exchanges or returns permitted. All prices listed in USD, please keep in mind your conversion rate. Thank you for your understanding!